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HELP & SUPPORT

POPULAR Q&A'S

1. Where is your company based?

We are UK based, therefore can can offer fast dispatch and delivery times. We also ship to Europe and Worldwide to meet all our customers' needs.

We use track and signed services which let you know exactly where your items are and ensure you’ll definitely get them.

Please refer to our Delivery section for more details

2. What is Remy hair?

Remy hair is the top rated hair extension class indication, meaning the all hair strands' cuticles are in the same direction. Thus, the hair extensions look much more natural, beautiful and of course last longer.

3. How many bundles do I need for a full head weave?

We recommend 2-3 bundles for hair extensions from 10"-14" and 3-4 bundles for hair extensions from 16"-20". This also depends on the actual head size. Please refer to the description of each product for more instructions.

4. What if I change my mind?

OOZZ offers customers hassle free and enjoyable shopping experience , you have the right to return your purchased items for refund within 14 days of purchase as long as they are in brand new and pristine condition.

Also as part of the Consumer Protection Regulations Act 2000, certain goods by reason of their nature cannot be returned. Hair extensions are hygiene sensitive products, therefore your right to return is only valid if the hair extensions, wigs or closures have not been removed from their original packaging, are in their original brand new sealed condition and the tamper void seal, tags, packaging have not been tampered with.

Once you break any tag, seal or try them on, they will not be eligible for a refund or an exchange so please make up your mind as soon as you receive them.

Please refer to our Return and Exchange section for more details.

5. What is the current promo code?

During promotions any codes will be displayed on the promo bar on the top of the page. If you are a new customer you can use the code LOVE10 or OOZZ10 for 10% OFF your first order.

You can get additional discounts after placing your order:

1. Check them out at Promotions tab on the product listing page.

2. Upload a photo of yourself wearing our product and holding its packaging on Instagram using tag #myoozz and you’ll get a £5 voucher code for your next purchase.

3. Wait for your review invitation email, rate us 5* on Trustpilot and get another £5 voucher code for your next purchase.

4. Monitor your mailbox and check back often for any last minute flash deals.

5. Every time you shop with us, you will earn rewars points which you can redeem for your next purchase. Please refer to Reward Points for more details.

HELP TOPICS

What is Remy hair?

Remy hair is the top rated hair extension class indication, meaning the all hair strands' cuticles are in the same direction. Thus, the hair extensions look much more natural, beautiful and of course last longer.

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How many bundles do I need for a full head weave?

We recommend 2-3 bundles for hair extensions from 10"-14" and 3-4 bundles for hair extensions from 16"-20". This also depends on the actual head size. Please refer to the description of each product for more instructions.

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Any difference between Natural Black and Natural Colour?

Natural black and natural colour are both very popular. Natural black is like 1B which is undoubtedly one of the most easy colours to match with Afro skin complexions.

Natural colour seats between 1B and 2, thus it is slightly lighter than natural black therefore accepts the dye or bleach better.

If you want to go for a dip dye, or ombre look, natural colour may be a better choice but don't forget to check our dip dye range of products as well.

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How often should I wash my hair?

We recommend to wash the hair extensions at least once per 10 days to keep the hair clean and dust free.

Please ensure you use good shampoo and conditioner while washing, and rinse well with water, always try to let the hair air dry or whenever you can.

The more you take care of your hair, the longer they will last.

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How often do I need to take out and re-weave the hair?

Depending on how fast you hair grows. Our hair strands grow on everyday basis but not at the same speed.

Some people may need to adjust the hair weave within 6-8 weeks while others can wait a little bit longer. Trust your feeling because you will know it best.

Also please ensure you feel comfortable, not too tight after weaving to enjoy the best experience.

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Can I swim with the hair?

Yes you can swim while having hair extension weft in. We recommend that you braid your hair into big loose section and then keep them under a swimming cap.

This will help protect the hair very much. Also please wash the hair with shampoo and good conditioner, then rinse well with water and let it air dry.

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