HELP & SUPPORT
We are UK based, therefore can can offer fast dispatch and delivery times. We also ship to Europe and Worldwide to meet all our customers' needs.
We use track and signed services which let you know exactly where your items are and ensure you’ll definitely get them.
Please refer to our Delivery section for more details
Remy hair is the top rated hair extension class indication, meaning the all hair strands' cuticles are in the same direction. Thus, the hair extensions look much more natural, beautiful and of course last longer.
We recommend 2-3 bundles for hair extensions from 10"-14" and 3-4 bundles for hair extensions from 16"-20". This also depends on the actual head size. Please refer to the description of each product for more instructions.
OOZZ offers customers hassle free and enjoyable shopping experience , you have the right to return your purchased items for refund within 14 days of purchase as long as they are in brand new and pristine condition.
Also as part of the Consumer Protection Regulations Act 2000, certain goods by reason of their nature cannot be returned. Hair extensions are hygiene sensitive products, therefore your right to return is only valid if the hair extensions, wigs or closures have not been removed from their original packaging, are in their original brand new sealed condition and the tamper void seal, tags, packaging have not been tampered with.
Once you break any tag, seal or try them on, they will not be eligible for a refund or an exchange so please make up your mind as soon as you receive them.
Please refer to our Return and Exchange section for more details.
During promotions any codes will be displayed on the promo bar on the top of the page. If you are a new customer you can use the code LOVE10 or OOZZ10 for 10% OFF your first order.
You can get additional discounts after placing your order:
1. Check them out at Promotions tab on the product listing page.
2. Upload a photo of yourself wearing our product and holding its packaging on Instagram using tag #myoozz and you’ll get a £5 voucher code for your next purchase.
3. Wait for your review invitation email, rate us 5* on Trustpilot and get another £5 voucher code for your next purchase.
4. Monitor your mailbox and check back often for any last minute flash deals.
5. Every time you shop with us, you will earn rewars points which you can redeem for your next purchase. Please refer to Reward Points for more details.
Good to know you are trying these masks for the first time. Masks are catagorised into brands and also skin benefits. Either you are looking for hydrating, soothing, anti-aging etc, there is always something right for you as we carry over 120 mask choices.
Yes, definitely. These brands have been on going for years in many countries in the world, they have great details how-to instructions that you can follow to achieve the best results.
Our masks come directly from Korea from respected brands. In fact, many of those were actually from research labs at University of Seoul
Generally you can leave the mask sheet between 10-30 minutes to get all the great ingredients absorbed to your skins. However, different brands do different things so please always follow the instructions on the packagings for the best results.
It depends on how sensitive your skin is. If you have a normal skin, you can use as often as once every or twice per week. If you do have sensitive skin, probably once a week and gradually find your best frequency