The OOZZ (also known as OOZZ.com) Guarantee is a voluntary warranty scheme to our own customers to ensure highest usage satisfaction. We have always been proud of our brand name and working with passion on sourcing the best quality products for your pleasant and worries-free experiences when shopping with us.
We are proudly to be the first hair company in the UK ever offers such service on Brazilian virgin hair. Our OOZZ Gold Single Donor and OOZZ Mink are warranted against (1) tangling and (2) matting for a period of, 6 months and 3 months, accordingly. You only need to closely follow our hair maintenance and instruction that is stated on User Guidelines (https://www.oozz.com/guidelines-promotions) and extra hair tips in our blog. (https://www.oozz.com/blog/how-to-care-for-your-hair-extensions/) to ensure the best result.
If a defect arises during the Warranty Period, you can contact us via email or telephone and get the Guarantee authorised code and post items to our provided address. OOZZ, at its option will recover and revive the Product at no charge to bring back its performance and reliability. If this cannot be achievable, you will be exchanged with the brand new product that you paid for, or an equivalent functionality product that you may like, in case the original product is unavailable to purchase.
We will send you back the item via record delivery FREE of charge. You will be informed when item is about to dispatch to the original shipping address. If you have moved to a new address, please notify us ASAP.
OOZZ Guarantee service starts from the date your receive the items through the post.
Customers are strictly required to closely follow our hair maintenance and instruction that is stated above.
Our weft pattern is unique to detect and identify. Any false claim against the hair extensions that were not purchased from our store will be automatically cancelled and you must pay for the return postage in order to get the items back. Within 30 days if no return postage fee is paid, we will discard them.
Products with issues due to customers mistreating or not following user guidelines are not eligible for claim, repair or replacement. As gesture of goodwill, we will still try our best to revive your products. But if the issue is being too complex, we will get in touch to discuss a service fee if you’d like to go ahead with hair recovery service. If no agreement can be made, we will return your items as how we received.
OOZZ Guarantee Scheme does not include hair issues as results of dying and bleaching, as these are based on skills of person who perform.
OOZZ reserves the right to revise and cancel the scheme without notifying the customers. However, even if we cancel the scheme, products that were bought within 6 months prior cancellations are still accepted.
Please ensure you pack the item carefully, with clear name and address, Guarantee unique code outside mail package and send us via a recorded service as OOZZ is not responsible for any loss or damage during transit.