Heat & Cold Therapy Massage Gun

We sure do! We can ship products to most countries around the world.

• Standard Service: 7-15 working days
• Express Service: 1-7 working days (subject to service and countries)

Please note you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Oozz has no control over these charges.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

However, it is worth getting in touch with us if you are expecting a replacement under warranty, we are likely able to step in and resolve it for you, so you don't need to pay for the customs duty. Please get in touch with us via Phone/WhatsApp:
+44800 193 6789.

If your item doesn't fit or you have ordered the wrong colour or model, you will be able to exchange it within 30 days from the date of purchase. To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging. Please contact us for return authorisation on WhatsApp: +44800 193 6789. We have a lovely Care Team to look after you.

If your order was purchased from Amazon and still within 30 days, please open a return request directly on the Amazon website or App. Thank you!

Due to hygienic reasons, we only accept return within 30 days of purchase if the product is brand new, clean and in its original packaging with all other accessories as how you first received your order via post. Unless the item is faulty or we sent the wrong product, customers are liable to cover return postage.

All you need to do is contact our Care Team: Message Us to 5PM between Monday - Friday for authorisation and instructions. We have a lovely Care Team to look after your inquiry and please kindly follow our instructions for a prompt refund or exchange.

If you are returning from abroad, you must clearly state outside the package label as: “RETURN TO RETAILER FOR A REFUND” to avoid extra import customs charge on your returned item. We reserve the rights to deduct from your refund or reject the return completely if extra customs fee occurs as a result of customers not following instructions when returning the items to us.

If you ordered from Amazon within 30 days of purchase, simply open a return request from there.

Email or WhatsApp Business (0800 193 6789 or +44800 193 6789 if you contact us from abroad) are all great. Our team aim to reply to inquiries within 1 working day, if not the same working day.

If you have technical issues, we recommend you send us a screenshot or short videos explaining your concern to our WhatsApp, so that we can have a better understanding and assist you faster.

If you would like to claim under your warranty due to some fault, please fill in the Warranty form with your order details, so that we can correctly identify the exact model that you have to assist with prompt troubleshooting advice, repair or replacement.

♻️ Responsible Disposal & Recycling

When your device reaches the end of its journey, please don't throw it away with your regular household waste. Electronic products and rechargeable batteries contain materials that can be recycled and reused, helping to reduce environmental impact and conserve valuable resources.

Because this device contains a built-in rechargeable battery, it should be taken to a designated recycling facility, electrical waste collection point, or a retailer that offers recycling services.

Before recycling your device:

1. Turn the device on and allow it to run until the battery is completely drained.
2. Make sure the device is switched off and disconnected from any power source before attempting to remove the battery.
3. Once the battery has been removed, never reconnect the device to a charger.
4. Take care not to allow the battery's positive (+) and negative (-) terminals to come into contact, as this may cause a short circuit.

After removal, dispose of the battery in accordance with your local recycling and waste disposal regulations.

🌍 Every battery recycled is a small step towards a cleaner future. Thank you for helping to reduce waste and protect the environment.

We offer free repair for your faulty clipper. If we are unable to do so, we will offer a replacement. We promise to put a smile back on your face.

To claim your warranty, please follow this link.

Please kindly do consider contacting us first before leaving an unhappy review, as we always try our best to help you.

Your product manual is included in your product box, however, if you misplace it by accident, you can find the manual on the product page under the 'What's included' section.