Terms&Conditions

1. Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. This includes:

Account & Identity

Name, email address, login credentials, personal profile information.

Payment Details

Credit card information and purchase history.

Technical Data

IP address, browser type, computer and connection information.

Behavioural Data

Page response times, visit duration, page interaction, browsing methods.

Communications

Comments, feedback, product reviews, and recommendations.

Session Data

Collected via software tools to measure and analyse session information.

2. How We Collect Information

When you conduct a transaction on our website, we collect personal information you provide as part of the process, such as your name, address, and email address. Your personal information will be used only for the specific reasons stated in this policy.

3. Why We Collect Information

We collect personal and non-personal information for the following purposes:

To provide and operate our Services
To provide ongoing customer assistance and technical support
To contact visitors and users with service-related notices and promotional messages
To create aggregated statistical data that we or our business partners may use to improve our services
To comply with applicable laws and regulations

4. How We Store, Use & Share Your Data

Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases, and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Shopify adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, a joint effort of Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

5. How We Communicate With You

We may contact you for the following reasons:

To notify you regarding your account
To troubleshoot problems with your account
To resolve a dispute or collect fees or monies owed
To poll your opinions through surveys or questionnaires
To send updates about our company
To enforce our User Agreement, applicable laws, or any agreement we may have with you

For these purposes, we may contact you via email, telephone, text messages, and postal mail.

6. Cookies & Tracking

A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use functional, performance, advertising, and social media cookies to optimise your experience.

Cookies allow the website to remember your actions and preferences (such as login and region selection), so you don't have to re-enter information each time you return. They also help us understand how people use the website.

For more information about cookies, please visit: Shopify Cookie Policy

7. Withdrawing Your Consent

If you no longer want us to process your data, you can withdraw your consent at any time by contacting us at care@oozz.com.

You may also request to access, correct, amend, or delete any personal information we hold about you.

8. Our Stance Against Counterfeit Products

We are committed to ensuring our customers receive only genuine, high-quality products. We exclusively sell through our official website or directly on Amazon, where products are listed as "Sold by Amazon" and "Dispatched by Amazon."

This safeguards our customers from counterfeit items, poor-quality imitations, or used products that may be resealed and resold by unauthorised third-party sellers.

Our products meet strict health and safety standards, ensuring hygiene and reliability. We do not provide warranties for products purchased from unknown third-party sellers or any seller whose product authenticity we cannot verify.

To enjoy the full OOZZ experience and warranty coverage, always purchase through our trusted sales channels.

9. Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we use or disclose it.

Terms & Conditions